Customer Care
Sizing your jeans
(Please be very careful when selecting your size, since we charge a re-stocking fee of 25% of the value of the garment if you have to exchange your jean for a different size. Measure your waist and hips carefully and based on those measures pick the jean size you want.) If you do not have a measuring tape, download ours!
Returns
(We only accept returns for exchanges, we do not issue "refunds". In case that the garment (blue jean, jean jacket, jean skirt, t shirt, etc.) you want in exchange is not available for exchange, you will get a Store Credit, this store credit has no time limit. Is valid until you decide to use it. Exchanges due to a damaged garment are free, exchanges due to ordering the wrong size have a re-stocking fee of 25% of the value of the garment.
All returns have to be made via Air Mail to:
Jeans-Blue
874 Catlin St
Simi Valley, CA 93065
USA
Shipping
We ship your order within 2 or 3 days of ordered. Overnight shipping available under request.
Shipping within the Continental USA is...............$ 16.95
Overnight Shipping within the Continental USA........$ 51.90
Shipping to: Canada, Alaska, Hawaii and Puerto Rico .$ 19.95
Shipping to:Foreign Countries (Air Mail) ............$ 29.95
Payments
We accept Visa, Mastercard and Paypal from US residents.
Orders from Foreign Countries should be paid via Western Union (only – no credit cards please).
Taxes
Only California residents have to pay 7.25% Sales Taxes.
Secure Order Processing
Our order processing is done encrypted with a SSL for security reasons. We destroy your credit card information after receiving it – we do not sell your personal information to third parties, we respect your privacy. We only charge your credit card when shipping the merchandise, not before.
